CHICAGO (AP) – A nonprofit is reminding Illinoisans struggling to pay utility bills during the coronavirus pandemic to seek help.
The Citizens Utility Board said customers should contact their utility provider for specific details on protection available.
Executive Director David Kolata said the Illinois Commerce Commission in June approved consumers protections for people hurt financially by the pandemic. They were negotiated by a coalition of consumer advocates and several major utilities, including Ameren Illinois.
For individuals, the protections can include a moratorium on utility disconnections through the end of March, deposit waivers and payment plans.
Kolata noted, however, it’s essential for customers to contact their utility provider directly and get information on support available to them.